One on ones (howto)

Andy Grove explains how to have effective 1x1s in his classic management book High Output Management.

Setup:

• Block regular time; tune frequency for individual
• Show up on time; don’t cancel at the last minute
• Prepare discussion points; ask him/her to do the same

Remember:

• Be flexible; some structure but not too much
• Do some “loose timeboxing”; ensure time to cover most pressing points
• Set expectations around what is most important; create an incentive to focus
• Be fully present; shift gears and get out of autopilot
• Make a difference in the life of this person; devote full attention
• Strike a balance between asking questions and listening; consider it a precious moment of connection
• If the conversation diverges, get it back on track
• Give them time and space to think about what they want to express

Meet:

• Start positive by sharing a win
• Ask direct but open-ended questions about goals
• Ask questions about career plans; do not neglect the personal
• Ask strategic questions (e.g. are we focused on the right things?)
• End with a note of appreciation and gratitude; words of affirmation mean a lot